疫情期間最新服務安排

Service Arrangement Updates under COVID-19 Outbreaks

  1. 因應疫情放緩,瀛風將於5月3日(星期二)起調整以下服務安排,逐步回復正常服務。
  1. 恢復參考派送時段服務# ( 11:00 – 16:00 / 16:00 – 20:00),部分地區有固定派送時段;
  2. 除大廈(處所)管理處/保安員以疫情為由拒絕司機上門派送外,一般派送將安排派送上門^ (包括曾有確診或疑似2019冠狀病毒病個案的大廈)。如電話無法聯繫收方預約派送,將安排司機直接上門試派。如上門無人,將由CS與客戶預約 或 延至安排下一個工作日派送;
  3. 客戶可與司機協調及安排無接觸交收*
  4. 星期日的提貨及派送服務維持暫停

#不設指定時間或限時派送,實際派送時間視乎交通情況及車線安排而定。

^如派送地址為唐樓或沒有升降機直達的樓層,將安排地下交收;如派送地址為圍村或村屋,將安排村口或指定地點交收。

*一般指將貨品擺放於門外/安排管理處代收,貨品或為凍貨,請客戶留意盡快提取

如有任何問題,請隨時與瀛風客戶服務部(WhatsApp: 5210 4736)聯絡。謝謝!

 

As the pandemic situation eases, starting from 3rd May (Tuesday), Ying Fung services will be adjusted as followings and resumed normal gradually.

 

  1. Referenced delivery timeslots# (11:00 – 16:00 / 16:00 – 20:00) will be resumed. Delivery to certain areas will be arranged between a particular timeslot.
  2. Except refusal of entry from property management office / security guard due to pandemic, shipment will be delivered to door in general^ (Including the address either has been reported the COVID-19 infections, lockdown, or included in the compulsory testing notice). If appointment is unable to be made due to call unreachable, delivery assistance will arrange delivery attempt. If the attempt is unsuccessful, the shipment will be returned to warehouse and arrange another attempt on next working day, or the date scheduled with CS.
  3. Customer can coordinate with delivery assistance for a touch-free delivery.
  4. The pickup & delivery services on Sunday will remain suspended.

 

#No guaranteed or specified delivery time arrangement. Actual delivery time subjects to the traffic condition and routing.

^For the delivery to Tong Lau or buildings without lift, receiver is required to pick the shipment on the ground. For the delivery to village, receiver is required to pick the shipment at gateway or a specified location.

*Meant in general putting the shipment at doorstep/concierge. Since shipment may be refrigerated, customer should collect the shipment as soon as possible.

 

Should you have any questions, please feel free to contact Ying Fung CS Team (WhatsApp: 5210 4736). Thanks!